Strategic Vision: The Future of Learning Experiences


TL;DR

Role: Product Design Manager

Scope: Authoring Platform, Learning Tools & Assessments

Focus: Define a strategic vision for how our products support the learning experience, specifically for course creation

Impact: Created a unified vision, provided direction for future course creation and learning tools strategy, established a shared mental model across teams

Goal

After I began managing UX for both the Authoring Platform and Learning Tools & Assessments product teams, I realized we were building strong individual tools but the end-to-end learning experience still had gaps.

The reality for instructors today:

  • Forced to piece together content, activities, and assessments from multiple places

  • Assemble courses manually in their learning management system

  • Workflow is fragmented and does not align to their mental model for teaching


This created a gap between:

  • What instructors are trying to do (teach and guide learning)

  • What our products are designed to do (deliver tools and content)

The goal is to define a clear vision for how our products should support the learning experience

Vision

The Reality: Instructors Piece Together Learning

The foundation for the vision was the instructor mental model for teaching a course – create the course, curate content, check understanding, and improve the course ahead of the next semester. I mapped the current instructor workflow against this model to identify gaps and pain points.

The Problem: Pedagogy Isn’t Built into the Experience

As I mapped the instructor workflow and compared it to the ideal teaching mental model, a clear gap emerged. Content and tools existed but they were not connected by a consistent pedagogical layer.

The Missing Layer

  • Instructors must translate pedagogy into the experience on their own

  • Learning design varies widely across courses

  • Effective teaching requires significant time and effort

The Opportunity: From Assembly to Guided Learning

To address this gap, the vision starts with the instructor’s learning goal. Pedagogy then sequences content, tools, and assessments into a guided learning experience with built-in checks for proficiency.

Give us the learning goal. We’ll apply the pedagogy.

  • Intentionally sequenced to guide learning

  • Aligned to instructor-defined learning goals

  • Built-in checks for proficiency and adaptive learning

Pedagogical Layer

To make the vision more tangible, I outlined how the pedagogical layer connects content, learning tools, and assessments at the topic level to guide the learning experience.

Pedagogical Model

  • Learning goals are broken into topics

  • Each topic is structured with content, practice, and assessments

Authoring Platform

  • Aligns content to learning goals across topics

  • Defines sequencing and scaffolding across topics

Learning Tools & Assessments

  • Recommends learning activities per topic based on the learning goal

  • Selects appropriate tools for practice and interaction

  • Measures proficiency through formative and summative assessments

  • Enables adaptation based on student performance

The Value: Better Learning, Stronger Business

Customer & Business Gain

Embedding pedagogy drives better learning and business outcomes.

  • More effective, structured learning experiences

  • Real-time insight into student proficiency

  • Reduced time to design effective learning experiences

  • Scalable pedagogy across products and courses

  • Increased adoption, retention, and product differentiation

👉 Outcomes

  • Established a shared instructor mental model for course creation

  • Aligned multiple product teams around a unified learning experience framework

  • Enabled design team to run UX audits that identified tool-level improvements aligned to the broader vision

👉 Next Steps

  • Present the vision to stakeholders to get alignment and buy-in

  • Share the vision at an onsite with courseware leadership and senior executives

  • Use the model to help guide roadmap and platform decisions

Next
Next

Leadership Impact